Ready to Grow? Transform Your Sales Strategy with Dedicated Telemarketing and Sales Teams in Mexico
For over 15 years, we’ve been the global gateway, connecting businesses worldwide to top-tier bilingual talent in Mexico. Whether it’s lead generation, appointment setting, upselling, customer retention, or CRM management, Intugo provides dedicated professionals who seamlessly integrate into your operations. They work under your direction from secure, fully equipped coworking spaces in Mexico, helping you achieve your business goals while maintaining full control. Trust Intugo to handle everything by the book—no shortcuts, no surprises—every time.
+1500 Employees
+60 Active clients
+16 Years in business
7 Locations in Mexico
Why Choose to Build Your Team with Intugo?
Simply put, unlike traditional outsourcing models, Intugo connects your business with skilled professionals in Mexico while you retain full control. We handle HR, infrastructure, and compliance, ensuring seamless support for payroll, financial reporting, and much more. Our flexible approach allows you to choose whether your team works remotely or from our secure coworking spaces in Mexico, close to the US.
What Sets Intugo Apart?
Access to top-rated bilingual talent
We will connect you with Mexico's premier pool of bilingual talent, ensuring effective communication and support for English-speaking markets, regardless of how many employees you need.
Up to 40% cost savings
Our model offers significant cost savings compared to inshore operations, with an average difference of over 40%. By leveraging nearshore outsourcing in Mexico, clients can reduce costs while maintaining quality and efficiency.
Get the right talent every time
Your team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instructions.
Full control of your operation
Our proven model combines the cost savings and efficiencies of outsourcing with the power and complete control of your own operation in Mexico. Our model has been successful for companies of all sizes.
Flexible and scalable coworking model
Start small if you need and get access to world-class infrastructure without the need for significant upfront capital investment. Our Coworking Model is designed to allow small companies to quickly start and effortlessly scale up as their success grows.
Support for various functions
We support a wide range of functions, including customer care, tech support, accounts receivable, back office, and more. This ensures you can outsource multiple aspects of your operation to a single provider, streamlining processes and improving overall efficiency.
Minimize time zone barriers
Mexico's close proximity to the U.S. market allows for easier communication, collaboration, and cultural alignment, minimizing time zone barriers often encountered when outsourcing to distant locations.
Advanced technological infrastructure and facilities support
We provide the necessary infrastructure and facilities, including working space and technological resources, to support a wide variety of operations.
Get the right talent, under your control, in a world-class facility, operating within the North American time zone, and just a short flight away from the US or Canada.
Lead Generation
- Assist with lead prospecting: We use your specific criteria and tools to identify potential leads, collecting data according to your defined targets.
- Qualify based on provided criteria: Following your lead qualification criteria, we assist in filtering out high-potential leads for further engagement by your team.
- Manage lead nurturing: We use your content and systems to maintain regular communication with leads, ensuring they remain engaged with your brand.
- Respond to inbound inquiries: We act as an extension of your team to manage initial responses to inbound lead inquiries, following your guidelines.
- Support your email campaigns: Using templates and messaging approved by you, we help execute and monitor email campaigns aimed at lead generation.
Upselling and Cross-Selling
- Support your upselling efforts: Using scripts, data, and processes provided by you, we assist in suggesting higher-tier products during customer interactions.
- Help cross-sell complementary services: Based on customer profiles and your direction, we assist in recommending additional services to existing customers.
- Track customer purchase behavior: We use your CRM or systems to monitor purchases and recommend cross-sell opportunities to your sales team.
- Nurture customers for future opportunities: We use the customer data you provide to maintain engagement for future upsell or cross-sell opportunities.
- Support post-purchase follow-ups: We assist in maintaining customer engagement after a purchase to drive future sales and cross-sell opportunities.
Customer Support & Inbound Sales
- Assist with incoming inquiries: We manage and respond to inbound customer queries using your systems and guidelines, ensuring prompt support.
- Help convert inquiries to sales: We handle customer inquiries with the goal of assisting in a sale, following your approved scripts and workflows.
- Support your customer service strategy: Our bilingual team provides timely and professional support, ensuring high customer satisfaction.
- Assist with order processing: We support the order process by handling requests and guiding customers through the purchasing process under your guidelines.
- Document customer interactions: We assist by documenting customer issues, ensuring your team has detailed records to follow up and close sales.
Appointment Setting
- Follow your qualification process: We assist by scheduling meetings with leads who meet your specific criteria, ensuring your sales team only interacts with qualified prospects.
- Confirm appointments based on your instructions: Using your systems and scripts, we follow up with prospects to confirm and finalize appointments.
- Handle rescheduling under your supervision: Any changes to meetings are managed according to your guidelines, ensuring smooth communication with leads.
- Document and hand off information: We document all meeting details and ensure your team has all the necessary background information before every appointment.
- Help track scheduling performance: We support your team by maintaining records of meeting success rates, so you can refine your strategy.
Customer Retention and Loyalty Programs
- Assist in customer follow-ups: Using scripts and strategies provided by you, we manage routine follow-ups to maintain customer satisfaction.
- Help nurture ongoing relationships: We support your retention strategies by nurturing customer relationships through approved communication plans.
- Manage customer feedback collection: We help gather and report feedback as per your guidelines, allowing you to maintain high service quality.
- Support your loyalty programs: We assist in implementing loyalty programs based on your instructions, helping to drive customer retention.
- Identify patterns in churn risk: We analyze the data you provide to highlight trends in at-risk customers, following up as instructed.
CRM Management and Data Enrichment
- Maintain your CRM: We assist with data entry and updates, ensuring your CRM system remains clean and accurate based on your instructions.
- Support lead enrichment: We assist by adding supplementary data to existing leads or contacts, using the information you provide.
- Manage duplicate data: We help remove duplicates and streamline data based on your specifications, ensuring efficient CRM usage.
- Track lead interactions: We support your team by recording and reporting lead activity, providing a clear trail of interactions and interest.
- Help segment leads: We assist in categorizing and segmenting leads according to your preferred criteria for more targeted outreach.
Not The Typical Outsourcing Company — Experience Intugo’s Unique Approach
Unlike traditional outsourcing firms that take over your processes, Intugo partners with you to extend your operations by providing specialized talent. Your remote team operates as an extension of your own staff, fully aligned with your company’s mission, goals, and standards. Intugo focuses on providing support and infrastructure, while you maintain complete oversight of your business and its strategic direction.
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Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
Other Intugo Benefits We Think You Should Know About
Transparency builds trust
Our clear and transparent framework empowers you with full control over your team, enabling better financial planning and budgeting.
Years of experience and proven track record
With over 15 years in business, we have successfully supported more than 60 clients with diverse teams of over 1,300 employees across our seven strategic locations in Mexico.
Protection of IP & Culture
Unlike traditional outsourcing, our model allows you to maintain control over your unique processes, culture, and intellectual property. This protection is crucial for companies seeking to expand while safeguarding their proprietary information.
Compliance you can count on
With full compliance in tax, payroll, legal and regulatory obligations, we handle every detail with integrity and precision, so you can focus on what matters most. Trust us to keep everything above board every time.
Client Testimonials
See how we've helped businesses like yours thrive
18 months ago, we started with five agents. As of present, we have around seventy-five employees. In a monetary sense, our revenues have grown 1,400%. We are growing steadily and do foresee that we will slow down at any time in the near future."
Bob Wannamaker Camino Promotions
As a mid-size business we never thought about exploring outsourcing options until we came across Intugo’s model, our Leadership Team felt comfortable we wouldn’t loose control of our processes, culture, and agility to make operational decisions. Intugo’s team led us through the process of creating a Shared Services team and we were up and running in 30 days.”
VP, Corporate Operations Carlin Group
Intugo presented a tremendous opportunity to plant a flag, establish an operation very close to our headquarters in the US. Talent and Intugo are part of what is special about the state of Sonora. Our team in Hermosillo, really integrated within our organization.”
Brian Fitzgerald
Evolve Media
(Former Client)
Frequently Asked Questions
On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.
Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need.
Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.
Whether you are a small startup looking to establish a remote team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.
At Intugo, we take data security and confidentiality seriously. We implement robust security measures and protocols to safeguard our clients' sensitive information at every step of the process. This includes encryption, access controls, regular audits, and compliance with industry regulations. Our dedicated security team monitors and updates our systems to address emerging threats and maintain the highest standards of protection for our clients' data. We do not, by any means, have access to your data, only you.
We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your operations to us.
We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.
