Provide Call Center Services with a Remote Team in Mexico: Fully Under Your Control

For over 16 years, we have been the global gateway connecting businesses worldwide with top-tier bilingual talent in Mexico. Whether you need inbound support, sales, lead generation, or technical assistance, we provide skilled professionals in secure, well-equipped coworking spaces—ensuring stability and reducing turnover as you scale.

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Intugo customer services team outsourcing

+1500 Employees

+60 Active clients

+16 Years in business

7 Locations in Mexico

Why Choose to Build Your Team with Intugo?

Simply put, unlike traditional outsourcing models, Intugo connects your business with skilled professionals in Mexico while you retain full control. We handle HR, infrastructure, and compliance, ensuring seamless support for payroll, financial reporting, and much more. Our flexible approach allows you to choose whether your team works remotely or from our secure coworking spaces in Mexico, close to the US.

What sets Intugo apart?

Access to top-rated bilingual talent

We will connect you with Mexico's premier pool of bilingual talent, ensuring effective communication and support for English-speaking markets, regardless of how many employees you need.

Up to 40% cost savings

Our model offers significant cost savings compared to inshore operations, with an average difference of over 40%. By leveraging nearshore outsourcing in Mexico, clients can reduce costs while maintaining quality and efficiency.

Get the right talent every time

Your team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instructions.

Full control of your operation

Our proven model combines the cost savings and efficiencies of outsourcing with the power and complete control of your own operation in Mexico. Our model has been successful for companies of all sizes.

Flexible and scalable coworking model

Start small if you need and get access to world-class infrastructure without the need for significant upfront capital investment. Our Coworking Model is designed to allow small companies to quickly start and effortlessly scale up as their success grows.

Support for various functions

We support a wide range of functions, including customer care, tech support, accounts receivable, back office, and more. This ensures you can outsource multiple aspects of your operation to a single provider, streamlining processes and improving overall efficiency.

Minimize time zone barriers

Mexico's close proximity to the U.S. market allows for easier communication, collaboration, and cultural alignment, minimizing time zone barriers often encountered when outsourcing to distant locations.

Advanced technological infrastructure and facilities support

We provide the necessary infrastructure and facilities, including working space and technological resources, to support a wide variety of operations.

Get the right talent, under your control, in a world-class facility, operating within the North American time zone, and just a short flight away from the US or Canada.

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What call center services can a remote team deliver?

Discover the full range of call center services your remote team can deliver with Intugo's support:

Inbound Customer Support Services

Customer Service: Assisting with inquiries, resolving issues, and providing information.
Technical Support (Level 1): Basic troubleshooting for products or services.
Order & Claims Processing: Managing orders, tracking shipments, handling returns, and claims.
Help Desk Services: Offering support for internal or external product-related issues.

Outbound Sales & Customer Engagement

Sales & Telemarketing: Promoting products or services to potential customers.
Lead Generation: Identifying and qualifying prospects for client sales teams.
Customer Follow-Up: Following up post-sale or post-service for satisfaction and upselling.
Surveys & Feedback Collection: Conducting surveys and collecting feedback for market research.

Multichannel & Digital Support

Email Support: Responding to inquiries and managing complaints via email.
Live Chat Support: Providing instant support on websites or mobile apps.
Social Media Support: Handling customer interactions on platforms like Facebook and Instagram.
SMS Support: Engaging with customers via text for updates, reminders, and quick support.

Back-Office & Escalation Services

Data Entry & Processing: Keeping client data organized and up-to-date.
Billing & Collections: Managing billing inquiries, processing payments, and handling overdue collections.
Technical Support (Level 2/3): Advanced troubleshooting and support for complex technical issues.
Escalation & Crisis Management: Handling complaints and managing customer support during high-demand periods.

Experience Intugo’s Unique Approach

Unlike traditional outsourcing firms that take over your processes, Intugo partners with you to extend your operations by providing specialized talent. Your remote team operates as an extension of your own staff, fully aligned with your company’s mission, goals, and standards. Intugo focuses on providing support and infrastructure, while you maintain complete oversight of your business and its strategic direction.

Build Your Team with The Right People: We are Experts in Recruiting

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Boost efficiency and cut costs without losing control

Outsource your call center services with Intugo's Unique Business Model.

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Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

Learn more about our Unique Business Model

Intugo call center facilities for customer support

Other best features of Intugo that we think you should know about

Transparency builds trust

Our clear and transparent framework empowers you with full control over your team, enabling better financial planning and budgeting.

Years of experience and proven track record

With over 15 years in business, we have successfully supported more than 60 clients with diverse teams of over 1,300 employees across our seven strategic locations in Mexico.

Protection of IP & Culture

Unlike traditional outsourcing, our model allows you to maintain control over your unique processes, culture, and intellectual property. This protection is crucial for companies seeking to expand while safeguarding their proprietary information.

Compliance you can count on

With full compliance in tax, payroll, legal and regulatory obligations, we handle every detail with integrity and precision, so you can focus on what matters most. Trust us to keep everything above board every time.

Client Testimonials

Discover How Intugo Transforms Businesses

18 months ago, we started with five agents. As of present, we have around seventy-five employees. In a monetary sense, our revenues have grown 1,400%. We are growing steadily and do foresee that we will slow down at any time in the near future."

Bob Wannamaker Camino Promotions

As a mid-size business we never thought about exploring outsourcing options until we came across Intugo’s model, our Leadership Team felt comfortable we wouldn’t loose control of our processes, culture, and agility to make operational decisions. Intugo’s team led us through the process of creating a Shared Services team and we were up and running in 30 days.”

VP, Corporate Operations Carlin Group

Intugo presented a tremendous opportunity to plant a flag, establish an operation very close to our headquarters in the US. Talent and Intugo are part of what is special about the state of Sonora. Our team in Hermosillo, really integrated within our organization.”

Brian Fitzgerald Evolve Media
(Former Client)

Frequently Asked Questions

What is the typical timeframe for setting up operations with Intugo?

The timeframe can vary depending on the specific requirements of each client and the complexity of their project. However, we understand the importance of rapid deployment and aim to streamline the setup process to ensure minimal disruption to your business operations.

On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.

What are the benefits of using Intugo's shared coworking facilities?

Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need.

Can you accommodate mid-sized businesses as well as small teams?

Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.

Whether you are a small startup looking to establish a remote accounting team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.

What are the advantages of nearshore operations in Mexico?

Nearshore operations in Mexico offer several advantages, including proximity to the US market, cultural compatibility, time zone alignment, and cost savings compared to offshore alternatives. Our nearshore model enables you to access top-rated bilingual talent while maintaining operational control and flexibility.

What are the costs associated with establishing and operating a call center team through Intugo compared to in-house options?

We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your call center operations to us.

Could you provide additional details about the recruitment process for assembling my call center team?

Of course, our recruitment process involves sourcing candidates, screening resumes, conducting interviews, and assessing language proficiency and job-related skills. We work closely with you to understand your specific requirements and ensure that only the most suitable candidates are selected for your call center team. At the end, it's you who make the hiring decision, just as you would in your internal operation.

How do you manage communication and collaboration across time zones between my company and the call center team?

We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.

How do you handle fluctuations in call volume and staffing requirements?

We offer flexible staffing solutions to accommodate fluctuations in call volume and staffing requirements. You can easily scale your call center team up or down as needed, allowing for efficient resource utilization and cost management.

Nearshoring made easy

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