Hire a Cost-Effective Healthcare Support Team in Mexico and Optimize Your Revenue Cycle Today
For over 16 years, we’ve been the global gateway connecting businesses worldwide with top-tier bilingual talent in Mexico. Whether you need support in medical coding, claims management, or customer care, Intugo provides dedicated professionals who seamlessly integrate into your operations. Working under your direction from secure, fully equipped coworking spaces in Mexico, they help you achieve your business goals while you maintain full control. Trust Intugo to handle everything by the book—no shortcuts, no surprises—every time.
+1600 Employees
+60 Active clients
+17 Years in business
7 Locations in Mexico
Why Choose to Build Your Team with Intugo?
Simply put, unlike traditional outsourcing models, Intugo connects your business with skilled professionals in Mexico while you retain full control. We handle HR, infrastructure, and compliance, ensuring seamless support for payroll, financial reporting, and much more. Our flexible approach allows you to choose whether your team works remotely or from our secure coworking spaces in Mexico, close to the US.
What Sets Intugo Apart?
Access to top-rated bilingual talent
We will connect you with Mexico's premier pool of bilingual talent, ensuring effective communication and support for English-speaking markets, regardless of how many employees you need.
Full control of your operation
Our proven model combines the cost savings and efficiencies of outsourcing with the power and complete control of your own operation in Mexico. Our model has been successful for companies of all sizes.
Get the right talent every time
Your team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instructions.
Regulatory Compliance
We are capable of hosting and managing HIPAA and PCI-DSS compliant operations, ensuring regulatory compliance with industry standards and data protection laws. This provides peace of mind regarding the security and confidentiality of your customer data and sensitive information.
Flexible and scalable coworking model
Start small if you need and get access to world-class infrastructure without the need for significant upfront capital investment. Our Coworking Model is designed to allow small companies to quickly start and effortlessly scale up as their success grows.
Support for various functions
We support a wide range of functions, including customer care, tech support, accounts receivable, back office, and more. This ensures you can outsource multiple aspects of your operation to a single provider, streamlining processes and improving overall efficiency.
Minimize time zone barriers
Mexico's close proximity to the U.S. market allows for easier communication, collaboration, and cultural alignment, minimizing time zone barriers often encountered when outsourcing to distant locations.
Up to 40% cost savings
Our model offers significant cost savings compared to inshore operations, with an average difference of over 40%. By leveraging nearshore outsourcing in Mexico, clients can reduce costs while maintaining quality and efficiency.
Get the right talent under your control, in a world-class facility, operating within the North American time zone, and just a short flight away from anywhere in the US.
Medical Coding & Compliance
- Assigning ICD-10, CPT, and HCPCS codes accurately.
- Conducting audits for coding quality and compliance.
- Optimizing coding practices for better reimbursements.
- Managing and resubmitting denied claims.
Billing, Claims, & Revenue Cycle Management
- Submitting and tracking claims with insurance payers.
- Managing patient billing and collections.
- Verifying insurance eligibility and pre-authorizations.
- Resolving rejected claims and processing appeals.
Patient Support & Customer Service
- Scheduling appointments and managing follow-ups.
- Handling patient inquiries on treatments and insurance.
- Assisting with billing questions and insurance navigation.
- Resolving patient complaints empathetically.
Healthcare IT & Compliance Support
- Supporting and troubleshooting EHR systems.
- Ensuring HIPAA-compliant data management.
- Integrating healthcare software for efficient workflows.
- Providing technical support for patient portals.
Experience Intugo’s Unique Approach
Unlike traditional outsourcing firms that take over your processes, Intugo partners with you to extend your operations by providing specialized talent. Your remote team operates as an extension of your own staff, fully aligned with your company’s mission, goals, and standards. Intugo focuses on providing support and infrastructure, while you maintain complete oversight of your business and its strategic direction.
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Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
Other Intugo Benefits We Think You Should Know About
Transparency builds trust
Our clear and transparent framework empowers you with full control over your team, enabling better financial planning and budgeting.
Years of experience and proven track record
With over 17 years in business, we have successfully supported more than 60 clients with diverse teams of over 1,600 employees across our seven strategic locations in Mexico.
Protection of IP & Culture
Unlike traditional outsourcing, our model allows you to maintain control over your unique processes, culture, and intellectual property. This protection is crucial for companies seeking to expand while safeguarding their proprietary information.
Compliance you can count on
With full compliance in tax, payroll, legal and regulatory obligations, we handle every detail with integrity and precision, so you can focus on what matters most. Trust us to keep everything above board every time.
Some of our clients
Frequently Asked Questions
On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.
Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need.
Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.
Whether you are a small startup looking to establish a remote team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.
We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your operations to us.
We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.
At Intugo, we take data security and confidentiality seriously. We implement robust security measures and protocols to safeguard our clients' sensitive information at every step of the process. This includes encryption, access controls, regular audits, and compliance with industry regulations. Our dedicated security team monitors and updates our systems to address emerging threats and maintain the highest standards of protection for our clients' data. We do not, by any means, have access to your data, only you.
