Build & Manage Your Own HIPAA-Compliant Back-Office Team in Mexico
For over 17 years, Intugo has helped healthcare providers build bilingual, HIPAA-compliant back-office teams in Mexico. From medical coding to claims management, our professionals integrate seamlessly into your operations—working under your direction from secure, fully equipped spaces. With Intugo, you scale fast, cut costs, and stay fully compliant—no shortcuts, no surprises.
Serving Leading Healthcare Providers Across the Globe
1600+ Employees
60+ Active Clients
17+ Years of Experience
7 Locations in Mexico
Why Choose Intugo for Your Healthcare BPO Needs?
Unlike traditional outsourcing, Intugo helps you build and manage your own dedicated back-office team in Mexico—fully under your control. We handle HR, infrastructure, and compliance, ensuring seamless operations while you focus on growth. Choose whether your team works remotely or from our secure, fully equipped coworking spaces in Mexico—near the U.S. and designed for healthcare compliance.
Full control of your operations
Unlike traditional outsourcing, you build and manage your own team while we handle HR, infrastructure, and compliance. Enjoy cost efficiency without losing control.
Access to top-rated bilingual talent
We connect you with Mexico’s premier bilingual professionals, ensuring seamless communication and support for English-speaking markets—no matter the team size.
Get the right talent —Every time
We recruit your team to your exact specifications—but you make the hiring decisions. Your team is trained by you and follows your processes, just like an in-house operation.
Regulatory Compliance & Data Security
We support HIPAA and PCI-DSS compliant operations, ensuring your team meets industry regulations and strict data protection standards—for total security and peace of mind.
Scalable & Flexible Workspaces
Start small and scale fast. Our fully equipped coworking spaces in Mexico provide world-class infrastructure with zero upfront investment—perfect for growing businesses.
Multi-Function Support
Intugo teams handle customer care, tech support, accounts receivable, back office operations, and more—so you can streamline processes without managing multiple vendors.
Minimized time zone barriers
Nearshore proximity means real-time collaboration. Work with your team during U.S. business hours, ensuring better alignment, communication, and efficiency.
Cost-Efficient solutions—Without compromise
Companies save up to 40% compared to in-house U.S. teams. Leverage nearshore operations to reduce costs while maintaining quality, control, and compliance.
Get the right talent under your control, in a world-class facility, operating within the North American time zone, and just a short flight away from anywhere in the US.
Medical Coding & Compliance
✔ Accurately assign ICD-10, CPT, and HCPCS codes.
✔ Conduct audits to ensure coding accuracy & compliance.
✔ Optimize coding practices to increase reimbursements.
✔ Manage and resubmit denied claims efficiently.
Billing, Claims, & Revenue Cycle Management
✔ Submit and track insurance claims with payers.
✔ Manage patient billing, invoicing, and collections.
✔ Verify insurance eligibility & pre-authorizations.
✔ Resolve rejected claims & process appeals seamlessly.
Patient Support & Customer Service
✔ Schedule appointments & follow-ups for patients.
✔ Handle inquiries on treatments, billing & insurance.
✔ Assist with insurance navigation & payment options.
✔ Provide empathetic resolution to patient concerns.
Healthcare IT & Compliance Support
✔ Support & troubleshoot Electronic Health Records (EHR) systems.
✔ Ensure HIPAA-compliant data security & management.
✔ Integrate healthcare software for smoother workflows.
✔ Provide technical support for patient portals & telehealth services.
How Intugo Helps You Scale—Without Losing Control
Unlike traditional outsourcing, Intugo helps you build and manage your own team—fully aligned with your company’s mission, goals, and standards. Your team operates as a direct extension of your business, working under your guidance while we handle HR, infrastructure, and compliance. With Intugo, you scale efficiently while maintaining full operational oversight.
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Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
More Reasons Companies Trust Intugo
Full Transparency & Financial Control
We operate with a clear and transparent framework, giving you full control over costs, operations, and budgeting—no hidden fees, no surprises.
17+ Years of Proven Success
With over 17 years of experience, 60+ successful clients, and 1,600+ employees, Intugo has a proven track record in building high-performance teams.
Your Culture, Your IP—Protected
Unlike traditional outsourcing, your proprietary processes, culture, and intellectual property remain fully under your control—essential for long-term success.
Compliance & Security You Can Count On
We ensure full compliance with tax, payroll, and legal obligations so you can scale with confidence, knowing every detail is handled with integrity.
Trusted by Leading Companies Worldwide
Frequently Asked Questions
On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.
Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need.
Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.
Whether you are a small startup looking to establish a remote team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.
We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your operations to us.
We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.
At Intugo, we take data security and confidentiality seriously. We implement robust security measures and protocols to safeguard our clients' sensitive information at every step of the process. This includes encryption, access controls, regular audits, and compliance with industry regulations. Our dedicated security team monitors and updates our systems to address emerging threats and maintain the highest standards of protection for our clients' data. We do not, by any means, have access to your data, only you.
