Intugo - Your Trusted Partner in Mexico

Expand Call Center Services with a Remote Team in Mexico: Fully Under Your Control

Most call center outsourcing companies ask you to hand off control.

Intugo gives you another option: a fully supported nearshore model where you hire, manage, and lead your own remote team—while we provide infrastructure, compliance, and talent recruitment in Mexico.

✅ Hire your own bilingual team.
✅ Maintain your processes and standards.
✅ Reduce overhead without sacrificing control.

Schedule Your Free Assessment
See What Your Team Can Handle
Intugo customer services team outsourcing

1700+ Employees

65+ Active clients

17+ Years in business

6 Facilities around Mexico

Why Companies Choose Intugo

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Full Operational Control

You manage your team just like you would in your home office.

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Access to Top Bilingual Talent

We recruit skilled professionals fluent in English and Spanish.

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Up to 40% Cost Savings

Reduce operational costs without sacrificing quality or visibility.

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Flexible Workspaces

Choose remote, hybrid, or secure coworking spaces.

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End-to-End Compliance

We handle payroll, legal, and regulatory requirements for you.

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 Nearshore Advantage

Real-time collaboration and cultural alignment with U.S. teams.

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Support for Key Functions

Customer service, tech support, A/R, and back-office—streamlined under one model.

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Precision Hiring, Your Way

We recruit to your specs—you make the final hiring decision.

Build Your Call Center Team Just Hours Away — Fully Aligned with U.S. Time Zones and Compliance Standards

 

What Your Remote Call Center Team Can Handle

From customer service to back-office support, your remote call center team in Mexico can handle it all—under your direction, with our support.

Inbound Customer Support

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Customer Service
Handle inquiries, resolve issues, and assist customers.
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Technical Support (L1)
Basic troubleshooting and service questions.
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Order & Claims
Manage returns, replacements, and service claims.
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Help Desk
Support users internally or externally with product use.
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Appointment Scheduling
Book meetings, confirm slots, and manage reminders.
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Live Chat
Real-time support via web or mobile chat.

Multichannel & Digital Support

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Email Support
Respond to tickets and service requests.
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Social Media Support
Respond to brand messages on platforms like Facebook or Instagram.
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SMS Support
Send confirmations, alerts, and short updates.
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Ticket Triage & Tagging
Sort and route requests efficiently.
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Knowledge Base
Maintain and update help content for users.
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Customer Onboarding
Guide users through setup and early success steps.

Back-Office & Escalation Support

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Data Entry
Keep records accurate and organized across platforms.
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Billing Support
Handle billing questions and assist with payments.
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Technical Support (L2/L3)
Resolve complex or escalated technical issues.
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Escalation Management
Support during peak times or critical issues.
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Call Quality Support
Assist with reviews and QA monitoring.
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Reporting & Insights
Generate service data and operational dashboards.

Need a different service?

Tell us what you're looking for —we’ll help you build the right team in Mexico.

A Smarter Way to Build Call Center Teams

Unlike traditional outsourcing firms that take over your processes, Intugo partners with you to extend your operations by providing specialized talent. Your remote team operates as an extension of your own staff, fully aligned with your company’s mission, goals, and standards. Intugo focuses on providing support and infrastructure, while you maintain complete oversight of your business and its strategic direction.

Intugo vs. Traditional Outsourcing Companies

With Intugo, you don’t outsource your operations—you simply extend them, securely and cost-effectively, to Mexico.

Feature Traditional Outsourcing Intugo’s Nearshore Model
Team Control Vendor-managed operations You manage your own team directly
Brand Alignment Agents work for multiple clients Dedicated, bilingual team under your brand
Scalability Fixed packages, limited flexibility Custom-built teams that grow with you
Cost Transparency Hidden vendor markups Clear pricing with direct control over costs
Process Ownership Third-party modifies workflows You maintain your processes 100%
Employee Oversight Limited day-to-day visibility You hire, train, and supervise your team
Compliance & HR Handled with low transparency We manage compliance, payroll, and benefits

Your Team, Your Way—We Find the Talent, You Stay in Control

 

Outsource Your Call Center Services to Mexico

Our nearshore solution helps you reduce costs, support customers in real time, and stay compliant—while you retain full control of your team and operations.

Let’s explore how Intugo can support your call center operation.

Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. 

More Reasons To Partner With Intugo

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Transparency builds trust

Our clear and transparent framework empowers you with full control over your team, enabling better financial planning and budgeting.

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Years of experience and proven track record

With over 17 years in business, we have successfully supported more than 60 clients with diverse teams of over 1,600 employees across our seven strategic locations in Mexico.

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Protection of IP & Culture

Unlike traditional outsourcing, our model allows you to maintain control over your unique processes, culture, and intellectual property. This protection is crucial for companies seeking to expand while safeguarding their proprietary information.

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Compliance you can count on

With full compliance in tax, payroll, legal, and regulatory obligations, we handle every detail with integrity and precision, so you can focus on what matters most. Trust us to keep everything above board every time.

Trusted by Call Center Services Providers Across the U.S. for Over 17 Years

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18 months ago, we started with five agents. As of present, we have around seventy-five employees. In a monetary sense, our revenues have grown 1,400%. We are growing steadily and do foresee that we will slow down at any time in the near future."

Bob Wannamaker Camino Promotions

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As a mid-size business we never thought about exploring outsourcing options until we came across Intugo’s model, our Leadership Team felt comfortable we wouldn’t lose control of our processes, culture, and agility to make operational decisions. Intugo’s team led us through the process of creating a Shared Services team and we were up and running in 30 days.”

VP, Corporate Operations Carlin Group

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Intugo presented a tremendous opportunity to plant a flag, establish an operation very close to our headquarters in the US. Talent and Intugo are part of what is special about the state of Sonora. Our team in Hermosillo, really integrated within our organization.”

Brian Fitzgerald Evolve Media
(Former Client)

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Frequently Asked Questions

What is the typical timeframe for setting up operations with Intugo?
The timeframe can vary depending on the specific requirements of each client and the complexity of their project. However, we understand the importance of rapid deployment and aim to streamline the setup process to ensure minimal disruption to your business operations.

On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.
What are the benefits of using Intugo's shared coworking facilities?

Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need. 

Can you accommodate mid-sized businesses as well as small teams?

Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.

Whether you are a small startup looking to establish a remote accounting team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.

What are the advantages of nearshore operations in Mexico?
Nearshore operations in Mexico offer several advantages, including proximity to the US market, cultural compatibility, time zone alignment, and cost savings compared to offshore alternatives. Our nearshore model enables you to access top-rated bilingual talent while maintaining operational control and flexibility.
What are the costs associated with establishing and operating a call center team through Intugo compared to in-house options?

We offer cost-effective outsourcing solutions compared to in-house options, with average cost savings of over 40%. You can benefit from reduced overhead costs, lower labor expenses, and increased operational efficiency by outsourcing your call center operations to us.

Could you provide additional details about the recruitment process for assembling my call center team?
Of course, our recruitment process involves sourcing candidates, screening resumes, conducting interviews, and assessing language proficiency and job-related skills. We work closely with you to understand your specific requirements and ensure that only the most suitable candidates are selected for your call center team. At the end, it's you who make the hiring decision, just as you would in your internal operation.
How do you manage communication and collaboration across time zones between my company and the call center team?

We enable seamless communication and collaboration across various channels, including email, phone calls, video conferencing, and project management tools. Our locations operate in sync with US time zones, ensuring efficient coordination and maximizing productivity.

How do you handle fluctuations in call volume and staffing requirements?
We offer flexible staffing solutions to accommodate fluctuations in call volume and staffing requirements. You can easily scale your call center team up or down as needed, allowing for efficient resource utilization and cost management.

Ready to Build Your Team?
Stay in control. Scale with confidence.

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©2025 Intugo | A Tetakawi Group Company | "Reach your Potential in Mexico"

 

Looking for a better alternative to traditional call center outsourcing companies? Intugo helps businesses outsource call center services to Mexico while retaining full control over teams, processes, and results. Hire bilingual talent, manage operations directly, and reduce costs—with nearshore support that works your way.