Intugo - Your Trusted Partner in Mexico

Scale Your Operation with a Remote BPO Team in Mexico: Fully Under Your Control

For over 15 years, we've been the global gateway, connecting businesses around the world to top-tier bilingual talent in Mexico.

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+1500 Employees

+60 Active clients

+16 Years in business

7 Locations in Mexico

What sets Intugo apart?

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Access to top-rated bilingual talent

  We will connect you to Mexico's top-rated bilingual talent, ensuring effective communication and support for English-speaking markets.

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Get the right talent every time

Your BPO team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instructions.

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Support for various BPO functions

We support a wide range of BPO functions, including IT development, graphic design outsourcing, call center services, tech support, remote operations, and data entry, among others. 

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Flexible options for team size and workspace

You will have the flexibility to choose between shared coworking spaces or dedicated offices tailored to your exact needs and team size. You can start small and scale up effortlessly as your success grows.

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Cost-Effective solutions

By leveraging Mexico’s competitive labor costs, you can achieve significant savings compared to operating solely within your home country. Our model combines these cost efficiencies with the benefits of nearshoring.

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Full control of your operation

Our proven model combines the cost savings and efficiencies of outsourcing with the power and control of establishing your BPO Operations in Mexico. Our model has been successful for companies of all sizes.

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On-site and remote work options

We provide both on-site and remote work options, providing flexibility in workforce management and ensuring continuity of operations, even in challenging circumstances such as pandemics or natural disasters.

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No time zone barriers

Our multiple locations in Mexico operate in sync with US time zones, allowing for real-time support and interaction, which is crucial for maintaining high service standards.

Get the right talent, under your control, in a world-class facility, operating within the North American time zone, and just a short flight away from the US or Canada.

 

Build Your Team with The Right Talent: We are Experts in Recruiting

Here are examples of current BPO client operations: 

  • Data entry

  • Shared services support

  • Internet help desk

  • Account validation and verification

  • Provisioning, contract administration and support for commercial clients.

  • Website support

  • Collections

  • Accounting and general ledger support

+90

Different positions in our total headcount

100%

Recruiting from all over Mexico

 

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Intugo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. 

Other Intugo benefits we think you should know about

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Transparency builds trust

We offer a clear and transparent framework, empowering you with full operational control over your team and allowing better financial planning and budget management.

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Years of experience and proven track record

With over 15 years in business, we have successfully supported more than 50 clients with diverse teams of over 1,300 employees across our seven strategic locations in Mexico.

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Unique nearshore model

Our nearshore services combine the cost savings and efficiencies of outsourcing with the power and control of establishing your own operation in Mexico. Unlike other outsourcing options worldwide, we enable you to protect your unique culture, management approach, and intellectual property.

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Protection of IP & Culture

Unlike traditional outsourcing, our model allows you to maintain control over your unique processes, culture, and intellectual property. This protection is crucial for companies seeking to expand while safeguarding their proprietary information.

Client Testimonials

Discover How Intugo Transforms Businesses

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18 months ago, we started with five agents. As of present, we have around seventy-five employees. In a monetary sense, our revenues have grown 1,400%. We are growing steadily and do foresee that we will slow down at any time in the near future."

Bob Wannamaker Camino Promotions

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As a mid-size business we never thought about exploring outsourcing options until we came across Intugo’s model, our Leadership Team felt comfortable we wouldn’t loose control of our processes, culture, and agility to make operational decisions. Intugo’s team led us through the process of creating a Shared Services team and we were up and running in 30 days.”

VP, Corporate Operations Carlin Group

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Intugo presented a tremendous opportunity to plant a flag, establish an operation very close to our headquarters in the US. Talent and Intugo are part of what is special about the state of Sonora. Our team in Hermosillo, really integrated within our organization.”

Brian Fitzgerald Evolve Media
(Former Client)

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Frequently Asked Questions

What sets Intugo apart from other BPO service providers in Mexico?
Unlike traditional outsourcing, we offer the power and control of establishing your operation in Mexico. Your remote team operates under your rules, ensuring a level of control unavailable with traditional outsourcing.
What is the typical timeframe for setting up operations with Intugo?
The timeframe can vary depending on the specific requirements of each client and the complexity of their project. However, we understand the importance of rapid deployment and aim to streamline the setup process to ensure minimal disruption to your business operations.

On average, the setup process typically ranges from a few weeks to a couple of months. During this time, our team works closely with you to assess your needs, develop a customized plan, recruit and onboard talent, set up workstations (if required), establish regulatory compliance, and ensure smooth integration with your existing processes.
What technology and infrastructure does Intugo provide to support its BPO services?
We provide state-of-the-art technology and infrastructure to support our BPO services. This includes access to cutting-edge software, hardware, and communication systems to optimize productivity, collaboration, and performance. Our facilities are equipped with robust security measures, redundant systems, and advanced technologies to ensure reliability, efficiency, and data protection for our clients' operations.
Can Intugo accommodate mid-sized businesses as well as small teams?

Yes, we are fully equipped to accommodate mid-sized businesses as well as small teams. Our services are designed to scale according to the specific needs and requirements of each client, regardless of their size.

Whether you are a small startup looking to establish a remote accounting team or a mid-sized company seeking to expand your operations, our business model offers great flexibility and adaptability to find solutions that align with your growth objectives.

What are the benefits of using Intugo's shared coworking facilities?

Our coworking spaces provide unparalleled flexibility to start as small as you need, even with a team of ONE, while leveraging all overhead costs that you would likely incur if you were leasing or purchasing your own space, equipment and amenities. Once you are ready to scale up, Intugo's coworking spaces will be ready to host as many employees as you need. 

What are the advantages of nearshore operations in Mexico?
Nearshore operations in Mexico offer several advantages, including proximity to the US market, cultural compatibility, time zone alignment, and cost savings compared to offshore alternatives. Our nearshore model enables you to access top-rated bilingual talent while maintaining operational control and flexibility.
How does Intugo handle recruitment and training of the team that will work on my project?
We take a comprehensive approach to recruitment and training to ensure that we assemble the right team for each project. We carefully select candidates based on their skills, experience, and cultural fit with your organization, but it's you who make the hiring decision, just as you would in your internal operation. Once selected, we coordinate and assemble customized training programs tailored to your specific needs and preferences. We work closely with you to develop training materials and curricula based on your processes, procedures, and standards. Training can be conducted onsite or remotely, depending on your preferences and requirements.

Nearshoring made easy

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©2025 Intugo | A Tetakawi Group Company | "Reach your Potential in Mexico"